Just a warning for those that may not have seen this mentioned on other sites in the past week, but there have been numerous reports of people (myself included) claiming suspicious activity on their credit cards after making purchases on the Fun Publications sites, Transformers Collectors’ Club and now the G.I. Joe Collectors’ Club.
In typical Club fashion they are passing the buck and not accepting any of the blame right now. They are however performing an audit (which is just another reason for the delay on the FSS, and Joe Con tickets), hoping to find the “leak” and resolve this matter. So if you have made a purchase on their websites in at least the last 30 to 45 days, check your bank/credit card statements for any unusual charges. Now I say 30-45 days, but it could go farther back than that too, just unclear of exactly how much data was stolen and when.
The following is the initial statement Fun Pub sent out in regards to the matter:
“We have been receiving feedback that there has been a higher than usual number of fraud complaints posted on online Transformers forums.
While we have nothing to suggest that there was an issue with the TCC and Fun Publications, we look into every concern that is sent to us. All of your transactions are in a secure socket with the strongest encryption* available to any site on the web. If you have a specific concern about any transaction with us, please use the “contact us” link located at the* bottom of the TCC page and provide us with as much information as possible including:
1. The EXACT name of merchant as it is written on your statement.
2. Amount and date of suspect charge.
3. Bank your card is drawn on and if it is a debit or credit card.
4. Device and browser (and version) you used for your last payment with us before you saw a fraudulent charge (ie, android phone, computer, iphone, browser and version).
6. Were you on a public computer?
7. Were you on a public wi‐fi network?
8. If you were at home or work, what Internet provider did you use?
9. On your last transaction with us, did you receive any kind of error message (card declined, 404 error, programming type error)? If you did receive an error, how many times did you resubmit your information?
It is very difficult to track credit card fraud. With your help, we can see if there are any parallels between those reporting an issue.
In order to better protect yourself, here are some guidelines:
Never log into a secure site from a public computer, public wi‐fi, or through android/windows phones. Only use your mobile device on a mobile app for transactions, never a browser. Turn off your bluetooth and wi‐fi to prevent people from hacking your credit card information from your phone/computer.
If you have a card that has an rfid chip, make sure your card is shielded when not in use.
Always make sure you are using a secure socket (https) for any login that requires a password or a monetary transaction.
Never email your credit card information to anyone.
As should be common practice, on a regular basis, be sure to check your statements and make note of any suspicious activity on your card. If you see an unauthorized charge, turn it in to your bank or card company, the charge will be reversed, they will issue a new card for you and the security system in place will have done its job.
Please also take the time to read the attached article and research credit card security. We are very aware that security concerns have risen exponentially in the last couple years and we are doing our part to stay ahead of the curve.
Forbes article on security.
Consumer Reports article on security.
New York Times article on Mobile Apps phone security.
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